Help & Support

Below are the questions we hear most often. If your situation is not covered, contact your tenant administrator or support@createrun.com.

Signing in

I forgot my password. Use the Forgot password link on the sign-in card. We send a one-time reset link to the email registered on the account. The link expires after 30 minutes — request a fresh one if it has timed out.

I want to switch accounts. Open the account chooser at /Account/Chooser or sign out and sign in with the other email. Browser-known accounts are listed automatically; you can also pick Use another account to add a new one.

I keep getting locked out. Five consecutive bad passwords lock the account for 30 minutes. Wait for the timer to clear or ask your admin to unlock you from the Admin UI.

Two-factor authentication

How do I enrol? When your tenant enables MFA, the User Portal shows a setup banner. You can choose an authenticator app (TOTP) or, on supported browsers, a passkey. Save the recovery codes — they are the only way to recover access if you lose your device.

I lost my phone. Use a recovery code on the sign-in screen, or ask your admin to reset MFA on your account.

Sessions and devices

How do I sign out everywhere? Devices & sessions lists every relying-party authorisation. Sign out of all accounts on the chooser screen also clears the browser-known accounts cookie.

A session I do not recognise. Revoke it immediately, change your password and contact your admin so the activity can be audited.

Still stuck?

Email support@createrun.com with the time of the issue, the application you were trying to reach and any error code shown on screen. Including a screenshot speeds the response.